Return / Replacement Policy
Though each product is delivered with special care and quality assurance, at rare situations, if you are not happy with any of the item, you can let us know. We would arrange for a pick up and a full refund, as per our refund policies.
Two Farmers Organics values the love and trust you have placed in us and we promise to do everything possible to make your shopping a very good experience.
Order Cancellations
Once an Online order is placed, Two Farmers Organics begins to process the order very quickly. But, it is possible to cancel an order during the “Processing” period.
Before shipping your order, if our customer service representative get the call to cancel the items you have ordered. You can cancel an item/order during this time. Once the order moves into the “Shipping” process, it cannot be cancelled.
Make Changes / Cancel your Order
To make changes to the order, to change the shipping address or to cancel an order, you will have to contact the customer support team, either by sending an email to care@twofarmersorganics.com or by calling (+91) – 9818797171. You can use your name and your order number as reference, which would make the process hassle free for us.
You will receive a confirmation email stating that your order has been cancelled and any pending charges will be refunded to you within 3 – 5 business days.
Refund Policy
All refunds are processed under the “100% Happiness or Money Back Guarantee”.
Online order refunds will be issued to the credit card/debit card/net-banking account that you had used during the transaction.
For COD order refunds, please contact our customer support and we will make necessary arrangements for the money to be handed over to you in person.
Refunds would be processed at the maximum of 3 – 5 business days from the date on which the items are returned.